Effective Date: September 16, 2025

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1. Purpose and Scope

Care Active Corp. (“Care Active”, “we”, “our” or “us”) respects the privacy of our users (“you”). This Privacy Policy explains what personal information we collect through our devices, applications, website and cloud services (collectively, the “Services”), how we use and protect that information, and the choices available to you. By using the Services, you consent to the practices described in this policy.

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2. Data We Collect

2.1 Personal Information

When you create a Care Active account or place an order, we collect your name, email address, shipping and billing addresses, phone number and payment details to process purchases and manage your account.

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2.2 Device and Activity Data

Each Care Active device has a unique identifier linked to your account. To provide locating and panic‑alarm functions, we collect location data (e.g., GPS or network‑based coordinates), activity data (e.g., motion or connection status) and alarm signals. Device diagnostic data (model, operating system and app version) and timestamps are also captured.

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2.3 Technical Information

We record IP addresses, browser type, session logs and unique device identifiers when you use our website or app to maintain security and improve performance.

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2.4 Third‑Party Integrations

If you connect your Care Active account to a third‑party service, those services may collect or share information about you. Their practices are governed by their own privacy policies; we encourage you to review them.

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2.5 Cookies and Analytics

We use cookies and similar technologies to remember your preferences, authenticate your session and analyze how the Services are used. Third‑party analytics providers may also set cookies on your device. You can manage cookie preferences via your browser settings, though some features may not function properly without cookies.

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3. How We Use Data

We use collected information to:

• Provide, operate and maintain the Services, including processing orders, registering devices and delivering panic‑alarm and location features.

• Offer customer support, respond to enquiries and send service‑related notifications. Promotional communications will be sent only with your consent, and you may opt out at any time.

• Improve and develop our products and services by analyzing aggregated, de‑identified data; develop new features; and conduct internal research.

• Comply with legal obligations, enforce our terms, investigate and prevent fraud or abuse, and protect the safety of users and the public.

 

4. How We Share Data

We do not sell your personal information. We share data only as follows:

• Service Providers: Trusted third‑party vendors (payment processors, cloud hosts, analytics providers) access minimal data necessary to perform their services and are subject to confidentiality obligations.

• Legal Compliance: We may disclose information if required by law, court order or lawful request from authorities.

• Business Transfers: In a merger, acquisition or asset sale, personal information may be transferred to the successor entity. We will provide notice and ensure the same level of protection.

• Aggregated and De‑identified Data: We may share aggregated or anonymized information that cannot reasonably identify you for research or analytics.

• Third‑Party Integrations: If you enable integrations, those services may receive information you share through such features.

 

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes or enforce agreements. Location, activity and alarm data are integral to the Services and cannot be individually modified; they can only be removed by deleting your account. Once deleted, we remove your identifiable information but may retain de‑identified data for internal analytics or legal compliance.

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6. Your Rights and Choices

• Access and Portability: You may request a copy of your personal data in a portable format.

• Correction and Deletion: You may update or delete your personal data via account settings or by contacting us. Deleting your account will remove your identifiable information, but anonymized location data collected by other users may persist.

• Opt‑out: You may opt out of marketing communications at any time. You may also restrict or object to certain data processing by adjusting your settings or contacting us.

• Consent Withdrawal: For optional features or research participation, you may withdraw consent at any time without affecting your ability to use core services.

 

7. Children and Minors

Our Services are intended for users aged 18 and older. Users under 18 must obtain verifiable consent from a parent or guardian to use the Services. We do not knowingly collect personal information from children under 13; if we learn that such data has been collected, we will delete it promptly.

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8. International Transfers

Your information may be stored or processed outside of your country of residence. We implement appropriate safeguards to ensure that cross‑border transfers comply with applicable data‑protection laws and protect your rights.

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9. Security Measures

We maintain administrative, technical and physical safeguards—such as encryption, access controls and secure cloud infrastructure—to protect personal information. Although we strive to protect your data, no system is completely secure; you should use strong passwords and protect your account credentials.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on our website or communicated via email. Your continued use of the Services after a change becomes effective constitutes acceptance of the updated policy.

 

11. Contact Us

If you have any questions or wish to exercise your rights, please contact us at support@careactive.ai or at 10271 Yonge St., Suite 368, Richmond Hill, ON L4C 3B5.

By using Care Active Services, you confirm that you have read, understood and agree to this Privacy Policy.

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